FAQs
Decorismo
Last updated: August 10, 2026
Quick answers to the questions we hear most. If yours isn’t here, our contact details are at the bottom of the page.
How long does delivery take?
Most orders arrive within 8–14 business days of purchase — that’s 1–2 business days of processing plus 7–12 business days in transit. You’ll get a tracking number by email as soon as your order ships.
How much is shipping?
Free standard shipping on all orders — no minimum. The price you see at checkout, plus any applicable sales tax shown there, is the full amount you pay.
How do I track my order?
Use our Track Your Order page with your order number or tracking number. The first tracking scan usually appears within 1–3 business days after dispatch.
My tracking hasn’t updated — should I worry?
Short gaps between scans are normal. If there’s no update for 7 business days, contact us and we’ll open an enquiry with the carrier.
What is your return policy?
You can request a return within 30 days from delivery for unused items in their original packaging. Email us first at support@decorismo.com — we’ll confirm eligibility and send instructions. Full details are in our Return & Refund Policy.
Who pays for return shipping?
Customer covers return postage, unless the item arrived damaged, faulty, or incorrect.
My item arrived damaged — what do I do?
Contact us within 48 hours of delivery with photos of the item and packaging, and we’ll send a replacement or a full refund at no cost to you.
When will I receive my refund?
Refunds are issued within 5–7 business days after we receive and inspect the return. Your bank may take a further 5–10 business days to post it to your statement.
Do you offer exchanges?
We do not offer direct exchanges. Return the item for a refund and place a new order.
Where do you ship?
We ship to the United States, all 50 states plus DC. We don’t ship internationally at this time.
What payment methods do you accept?
Major credit and debit cards (Visa, Mastercard, American Express, Discover) plus the express options shown at checkout, such as PayPal, Shop Pay, Apple Pay, and Google Pay.
How can I reach you?
Email support@decorismo.com, call +1 (401) 389-4517 during support hours (Monday to Friday, 9:00 AM – 6:00 PM (ET)), or use the form on our Contact page. We respond within 24 hours on business days.
Contact Decorismo
Phone
+1 (401) 389-4517
Contact form
Click here
Response time
Within 24 hours on business days
Opening hours
Monday to Friday, 9:00 AM – 6:00 PM (ET)
Weekend availability
We're offline on weekends and respond first thing Monday morning.
Store name
Decorismo
Business address
3460 Hickory Heights Drive, Adamsville, RI 02801, United States