Shipping policy

Decorismo

Last updated: August 10, 2026

This policy explains how Decorismo processes and ships orders, how long delivery takes, and what to do if a shipment is delayed.

1. Order processing

Orders are processed within 1–2 business days (Monday to Friday, excluding US public holidays). Orders placed on weekends or holidays begin processing the next business day. You will receive an order confirmation email immediately after purchase and a shipping confirmation email with tracking once your order is dispatched.

2. Transit time

Once dispatched, standard delivery takes 7–12 business days within the United States. Combined with processing, most orders arrive within 8–14 business days of purchase. These are estimates, not guarantees; carrier delays, weather, and peak periods can add time.

3. Shipping destinations

We currently ship to the United States, all 50 states plus DC. We do not ship internationally, to PO Boxes where carrier restrictions apply, or to US territories at this time.

4. Shipping costs

Free standard shipping on all orders — no minimum. There are no hidden charges added at checkout. All prices are shown in USD.

5. Tracking your order

A tracking number is emailed with your shipping confirmation. Your first tracking scan typically appears within 1–3 business days after dispatch. Track any order at decorismo.com/apps/track-your-order.

6. Delays and stalled tracking

If your tracking has not updated for 7 business days, contact us at support@decorismo.com and we will open an enquiry with the carrier.

7. Lost packages

If your order has not arrived within 20 business days from the order date, contact us. After confirming the shipment is lost with the carrier, we will send a replacement or issue a full refund — your choice.

8. Incorrect address

Please check your shipping address carefully at checkout. If you notice an error, contact us as soon as possible; we can update the address any time before dispatch. We cannot reroute a parcel once it has shipped.

9. Questions

Contact details are below. We’re happy to help before or after you order.